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  Home > Common > Contact ACE > Integrity First: The ACE Code of Conduct — How to Report a Violation
  Integrity First: The ACE Code of Conduct — How to Report a Violation
 
 
To call the ACE Ethics Helpline:

The ACE Ethics Helpline is a free, confidential service you can call 24 hours a day if you have questions or concerns about ethics or integrity at ACE.

In the European Union, the number is 888-513-8226
In the United States, the toll-free number is 1-800-381-5718.

For all other non-EU countries:

1. Make sure the phone you are using allows international dialing.
2. Enter the AT&T access number (listed below) for your country. (In some countries, you may be required to pay a minimum charge for local calls to the access number.)
3. When you hear a voice message or a series of tones, enter the ACE Ethics Helpline number: 800-381-5718. (Do not use “1” or “0” before the number.)

If your country is not listed, you may call the ACE Ethics Hotline by dialing +1 704-556-7046 and reversing the charges (calling collect).

Argentina

 

0-800-555-4288

Australia

Telstra

1-800-881-011

 

Optus

1-800-551-155

Austria

 

0-800-200-288

Bahrain

From land lines
From cellular phones

800-000-01
800-000-00

Belgium

 

0-800-100-10

Bermuda

 

1-800-827-2881

Brazil

 

0-800-890-0288 or
0-800-888-8288

Canada

 

1-800-225-5288

Chile

 

800-225-288 or
800-360-311

China (PRC)

Beijing

108-888

 

Shanghai

10811

Colombia

 

01-800-911-0010

Denmark

 

800-100-10

Ecuador

 

1-999-119 or
1-800-225-528

Egypt

Cairo

510-0200

 

Other

02-510-0200

Finland

 

0-800-11-0015

France

 

0-800-99-0011

Germany

 

0-800-225-5288

Gibraltar

 

8800

Greece

 

00-800-1311

Guam

 

1-800-225-5288

Guatemala

Guatemala City

999-9190

 

Other

138-126

Hong Kong

 

800-96-1111 or
800-93-2266

India

 

000-117

Indonesia

 

001-801-10

Ireland

 

1-800-550-000

Italy

 

800-172-444

Japan

 

00-539-111 (KDDI)
00-665-5111 (Softbank Telecom)
00-441-1111 (Softbank Telecom)

Korea

 

00-729-11 or
00-309-11

Macau

 

0-800-111

Malaysia

 

1-800-80-0011

Mexico

 

01-800-288-2872 or
001-800-462-4240

Netherlands

 

0800-022-9111

New Zealand

 

000-911

Norway

 

800-190-11

Pakistan

 

00-800-01-001

Peru

English
Spanish

0-800-50-288 or 0-800-70-088
0-800-50-000

Philippines

 

105-11

Poland

 

0-0-800-111-1111

Puerto Rico

 

1-800-225-5288

Russia

 

755-5042

Saudi Arabia

 

1-800-10

Singapore

 

800-011-1111 or
800-001-0001

South Africa

 

0-800-99-0123

Spain

 

900-99-0011

Sweden

 

020-799-111

Switzerland

 

0-800-89-0011

Taiwan

 

00-801-102-880

Thailand

 

001-999-111-11 or
1-800-001-33

United Kingdom

 

0500-89-0011 or
0800-89-0011

Vietnam

 

1-201-0288

Venezuela

 

0-800-225-5288

 

     
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